Legal
Privacy Policy
How we collect, use, and protect your information.
Effective Date: August 14, 2026
Poke Dreams ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you place an order, sign up for drop alerts, request a custom commission, or otherwise interact with our site, we may collect:
- Name, email address, and phone number
- Shipping and billing address
- Order details and purchase history
- Payment information (processed securely by our third-party payment processor — we do not store your full card details)
- Messages you send us through forms, chat, or SMS
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Notify you about new drops, restocks, and promotions (only if you've opted in)
- Respond to your questions and commission requests
- Improve our products and site experience
SMS / Text Messaging
If you opt in to receive text messages from us (for drop alerts, restock notices, or order updates), you consent to receive automated marketing and/or transactional messages at the phone number provided.
- Message frequency varies.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
- Consent to receive texts is not a condition of any purchase.
How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business (e.g., our CRM/marketing platform, payment processor, and shipping carriers), solely to perform services on our behalf
- Law enforcement or regulators, if required by law
Cookies & Analytics
Our site may use cookies or similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings.
Your Choices
- Email marketing: unsubscribe anytime using the link in any marketing email.
- SMS marketing: reply STOP to any text to opt out.
- Access/deletion: contact us (below) to request a copy of, or to delete, your personal information.
Data Security
We take reasonable measures to protect your personal information, but no method of transmission or storage is 100% secure.
Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
California Residents
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us below.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision.
Contact Us
Questions about this policy or your data? Reach out at westcoastcustoms28@gmail.com.